Terms of service

OVERVIEW

Welcome to SheetalMart.
The terms “we”, “us” and “our” refer to SheetalMart.

SheetalMart operates this website and online store, including all related information, products, and services (the “Services”), to provide customers with a seamless shopping experience. Our store is powered by Shopify, which enables us to offer these Services to you.

By visiting or using our website, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use our Services.

1. ELIGIBILITY & ACCOUNT

  • By using our Services, you confirm that you are at least 18 years of age or have legal parental consent.

  • You agree to provide accurate, current, and complete information while placing orders.

  • You are responsible for maintaining the confidentiality of your account details and for all activities under your account.

2. PRODUCTS & INFORMATION

  • We make every effort to display accurate product descriptions and images.

  • Actual product appearance may vary slightly due to lighting, packaging updates, or device display settings.

  • All products are subject to availability, and we reserve the right to discontinue or limit quantities at any time.

3. ORDERS & ACCEPTANCE

  • Placing an order constitutes an offer to purchase.

  • SheetalMart reserves the right to accept or reject any order at its discretion.

  • Orders are confirmed only after successful payment and order confirmation.

  • Once dispatched, orders cannot be cancelled.

All returns and refunds are governed strictly by our Refund & Return Policy.

4. PRICING & PAYMENTS

  • All prices are listed in Indian Rupees (INR).

  • Prices may change without prior notice.

  • Taxes, shipping charges, and other applicable fees are shown at checkout.

  • Payments are processed securely through trusted third-party payment gateways.

5. SHIPPING & DELIVERY

  • Delivery timelines provided are estimates.

  • Delays due to courier partners, weather, or unforeseen circumstances are beyond our control.

  • Risk of loss passes to the customer upon delivery.

6. RETURNS & REFUNDS

Due to the nature of food and consumable products, returns are accepted only for damaged or incorrect items, as detailed in our Refund & Return Policy.

7. INTELLECTUAL PROPERTY

All content on this website — including text, images, logos, graphics, and design — is the property of SheetalMart and is protected by applicable intellectual property laws.

Unauthorized use, reproduction, or distribution is strictly prohibited.

8. PROHIBITED USE

You agree not to use our Services:

  • For unlawful purposes

  • To violate any applicable laws or regulations

  • To infringe intellectual property rights

  • To upload malicious code, spam, or misleading information

Violation of these terms may result in termination of access.

9. DISCLAIMER OF WARRANTIES

All products and Services are provided “as is” and “as available”.
We do not guarantee uninterrupted or error-free service.

10. LIMITATION OF LIABILITY

To the maximum extent permitted by law, SheetalMart shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Services or products.

11. INDEMNIFICATION

You agree to indemnify and hold harmless SheetalMart from any claims arising out of your misuse of the Services or violation of these Terms.

12. GOVERNING LAW

These Terms shall be governed and construed in accordance with the laws of India.
Any disputes shall be subject to the jurisdiction of courts in Ahmedabad, Gujarat.

13. CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time. Continued use of the website constitutes acceptance of the updated Terms.

14. CONTACT INFORMATION

For any questions regarding these Terms of Service, contact us at:

Trading Name: Sheetal Cool Products Limited
Email: chatwithus@sheetalfoodworld.com
Business Address: Plot no. 75 to 81, GIDC Estate, Amreli - 365601, Gujarat, India
Phone Number: +91 88665 51535